We're here to help
Get in touch with us
Whether you have a question, need technical support, want to discuss a business partnership, or just want to say hello — we read every message and reply within 24 hours.
Replies within 24 hours
support@noise-remover.com
Based in Lahore, Pakistan
Send us a message
Fill in the form below and we'll get back to you as soon as possible.
Your message is encrypted in transit. We never share your information with third parties. See our Privacy Policy.
Message received!
Thank you for reaching out. We've received your message and will reply to within 24 hours.
Before you write
Common questions we get
You might find the answer right here — saves us both time.
First, try a different preset — for heavy background noise in a room, the Call preset applies the strongest denoising. If your recording has very loud background noise, try processing it twice (run the output file through again). Also ensure your file isn't already highly compressed (very low bitrate MP3), as that limits what our AI can recover.
Payments typically process instantly, but occasionally a Stripe webhook can be delayed by a few minutes. Try refreshing your dashboard after 5 minutes. If your plan still shows as Free, please email support@noise-remover.com with your receipt number and we'll resolve it immediately — within the hour during business hours.
Yes. All paid plans come with a 7-day money-back guarantee. Email us within 7 days of your purchase at support@noise-remover.com and we'll refund you in full — no questions asked. After 7 days, we don't offer refunds for unused subscription periods, but you can cancel anytime to prevent future charges.
Log into your dashboard, go to Billing in the sidebar, and click Cancel subscription. Your plan stays active until the end of the current billing period. No hoops, no phone calls, no retention tactics. If you run into any trouble cancelling, email us and we'll do it for you immediately.
No. Your audio files are permanently and automatically deleted from our servers the moment processing completes. Output files are available for download for 1 hour, after which they are also purged. We do not listen to, store, analyse for content, or share your recordings with any third party. Your audio is completely private.
Visit our pricing page and select an API plan (Dev at $19/mo, Pro API at $49/mo, or Business at $99/mo). Once subscribed, your API key is generated instantly in your dashboard. Full documentation with code examples in cURL, Node.js, Python, and PHP is available at noise-remover.com/api. Need a custom volume deal? Email business@noise-remover.com.